By using this Site you are governed by all Terms of Trade set out below and elsewhere on the Site, including its links, and such use indicates your agreement to all such Terms. Star Florist reserves the right to make changes to this Site, including its Terms of Trade, without prior notice. All information provided on this Website and its links is subject to change without prior notice and is to be used as a guide only. Star Florist does not guarantee the accuracy of any such information and will not be held responsible for any inaccuracies. Photographs and images of products provided on this Website and links are provided for representational indicative purposes only. They are to be used as a guide only as they may not be fully representative of the product described. Stock levels are for indicative purposes and should be used as a guide to the product's availability only. Star Florist will not be liable for any damages whether direct, indirect or consequential, resulting from any inaccuracies in the information provided on this Website or its links. Product names and brands may be trademarks or registered trademarks of their respective owners. All rights are reserved. Star Florist are governed by the laws of the State of Victoria and subject to the jurisdiction of the courts of that State.

Terms & Conditions of Sale

The following Terms and Conditions of Sale apply to all products and services provided by Star Florist. Please make sure you choose carefully as all products are sold on a no refund basis, unless proven to have been damaged. Star Florist's return policy on goods that are damaged and accepted by Star Florist is to exchange for goods of equal value or to provide a credit towards the purchase of other goods at Star Florist's Discretion. Products may need to be altered if our florist deems the state of the arrangement will not be suitable or delivery.

The title of goods shall not pass to the buyer until full payment has been received and cheques are cleared by Star Florist. All orders are subject to acceptance and confirmation by Star Florist. Terms and conditions of payment for the Goods and/or Services are strictly CBD (Cash Before Delivery) unless otherwise agreed and specified on invoice. Payment by other than Cash or Cheque (by prior arrangement only) may attract additional administration charges. Lodging your Credit Card details with Star Florist can be used as the method for payment before delivery. Star Florist cannot deliver to third party addresses unless otherwise agreed.
Star Florist will not be responsible for goods lost or damaged in transit as we use third party couriers. Customers are responsible for any costs incurred by unclaimed goods or refused shipments. If a customer refuses sign and accept for the flowers then we have no option but to return them to our office. Star Florist will contact the customer if any event such as this arises. Customers must ensure that someone is available at the delivery address to accept the goods. If no-one is home our courier will call the client with the phone number that was used to register. Star Florist will use its best efforts to ensure that delivery is timely but cannot be held liable for any delayed or lost goods as we use third party couriers. All deliveries are made between 9am and 5pm and the sender must ensure someone is at the address to receive the flowers or goods between these times. Unless previously requested flowers or goods will be left at the recipients door, assuming it is safe to do so.

Star florist reserves the right to substitute any item that is out of season or out of stock with a similar item that is equal to or more in value.

Returns Policy

If an item arrives damaged the customer will need to contact Star Florist within 3 days for a replacement. If the item arrives damaged please do not sign for it, by doing so means that you accept the package has been received in good order. In the event that an item is damaged the customer will need to organise payment and delivery for the item back to Star Florist. Once it is received we will dispatch a new item. Similarly with any store, if you purchase a product from Myeers and it is damaged, Myeers will not send a courier to collect it from your home, the customer will need to return it to Myeer at the customers expense (fuel, time) Whether a customer chooses to be reinbursed by the courier company is at their own discretion.

Privacy Policy

We do not collect any other information except for what is entered by you the customer during the ordering process. We keep all contact details except for your credit card details which deleted once your order is processed. We keep your delivery and contact details entirely for our own records as a channel of contact. We do not give your personal information to any other organisations or conduct any unsolicited email outs. Credit card details are encrypted via 128bit SSL. We do not store customers credit card details. Once a customers order has been dispatched the credit card number will be deleted from our database. We do not use cookies on our site. The Star Florist server has been tested for over 11,000 known security vunerabilities through Control Scan and has passed certification.